Frequently Asked Questions
Common Questions for Convention Services
How far in advance do I need to book a banquet room?About 18 months in advance for a Saturday event.
What is the amount required for a deposit?
A $1,000 room deposit is required. If the event is cancelled less than six months prior to the event, the client will forfeit the deposit. If the date is cancelled six months or more prior to the event, the client will forfeit one-half of the deposit or $500.
What is the earliest I can get into the room to start decorating?
You may start as early as you’d like the day of your event, we just need to know in advance what time you’d like to come in so we have staff scheduled to be there to help.
Can we bring in our own food & alcohol?
No, all of the food & beverages must be ordered from our facility and on-site caterer.
Does your on-site caterer offer vegetarian meals?
Yes. There are some vegetarian options listed on the menu, otherwise please contact the catering coordinator for other options.
How late can our event go?
Events must be over at midnight.
What is your parking situation and fee?
There are two parking ramps attached to the building. Daily parking is $3.00 Monday – Friday from 7:30 a.m. to 6 p.m. The ramps are free after 6 p.m. during the week and free on Saturday and Sunday. If there is a ticketed event in the arena on a weekend, there is a $3.00 charge.
Are we responsible for clean-up?
You are responsible for taking any items/decoration you bring into the facility. We are not responsible for any items left overnight and cannot guarantee they will not be thrown away when the housekeeping staff cleans up. Our staff will take care of clearing the tables and taking down the tables, chairs, etc.
Do you accept credit cards?
Yes, we accept all major credit cards, checks and cash.
Do I need an appointment to view the rooms?
No. However, we recommend you call ahead to make sure rooms are available. Many rooms are in use during the week for meetings.
Do you offer overnight accommodations?
No, we do not have sleeping rooms. However, the Hilton Garden Inn and Mankato City Center Hotel (formerly Holiday Inn) are both attached to the Verizon Wireless Center by skyway.
Can I have a DJ or band?
You can have either one. We can also provide staging, tables and chairs if necessary.
Can I leave my rental items overnight for pick-up the next day?
Everything must be removed from the Verizon Wireless Center the night of your event. The event must end at midnight, and a staff person will stay after as long as it takes for you to have your things taken out.
What are your office hours?
Monday through Friday: 8:30 a.m. to 5:00 p.m.
What is included in the room rental?
Your room rental includes tables, chairs, linens, one microphone, screen, staging and the set-up and tear-down of the room.
When can I place an order for A/V equipment or Catering?
Menu selection and A/V equipment is required 10 business days prior to the event. All Catering and A/V needs must be finalized three business days prior to the event.
Is the dance floor set up throughout the entire night or are tables for dinner on the dance floor and then moved once dinner is over?
Depending on number of guests you have, typically the dance floor is set up all night and we do not set tables on top of the dance floor.